Information Line Volunteer
“On the Information Line we help people to access services that could benefit them, and provide a listening ear to anyone looking for mental health support.”Oxfordshire Mind Information Service Volunteer
Information Line volunteers support the Oxfordshire Mind Information Service by answering telephone, text, email, and website queries and offering information about mental health and local services.
You will be the first point of contact for people reaching out to Oxfordshire Mind, and will help people living in Oxfordshire by guiding callers to get the information and support they need. You will also handle referrals to partner agencies such as, TalkingSpace Plus IAPT, and the Oxfordshire Mental Health Partnership.
Training required: Oxfordshire Mind Information Service Induction training 1 day course, plus shadowing 2 Information Service shifts.
Time commitment: One 4 hour shift per week (weekdays only, 9:15am – 1:15pm or 12:45pm – 4:45pm) for a minimum of three months. Plus group supervisions every 2 months.