Information Service

Are you concerned about your own mental health, or the mental health of someone you know?

Due to the ever developing situation with COVID-19 the Oxfordshire Mind Information line has changed the way it supports callers slightly.

We will be asking you some simple questions at the start of your call just so that we can connect you  to the most appropriate worker for your needs at this time. You will be asked your name and number and brief description of what are looking for. 

You will the get a call from a wellbeing worker / Information Worker who will be able to help further. 

If your query is relating to benefits your details will be passed on to one of our BBMH advisors. They will then give you a call to offer appropriate support and advice. 

The Oxfordshire Mind Information Service is here for you. We aren’t qualified to give medical advice or make a diagnosis, but we’ll always be able to point you in the direction of someone who can.

Contact the Information Service

Call the Oxfordshire Mind Information Line on 01865 247788 (open Monday to Thursday, 9:30am to 4:30pm, Friday 9:30am to 4:00pm, closed bank holidays). If the line is busy when you call please do leave us a message: we’ll aim to call back the same day, and we’ll never leave a message without your permission.

You can also email us, write to us at Information Service, 2 Kings Meadow, Oxford OX2 0D, or drop into one of our Wellbeing Hubs in Cowley, Witney, or Abingdon. 

A reminder about our Privacy Policy 

By calling the Oxfordshire Mind Information Line you will have already consented to Oxfordshire Mind holding your contact number in line with their privacy guidelines. If you do  not wish for Oxfordshire Mind to store your contact number on their systems please let the worker know when you get through and they will delete your number at your request.

Options Sessions

Once you’ve contacted us using the details above, the first step will be for us to set up an options session with one of our Wellbeing Service workers. Option sessions help us to understand your mental health and wellbeing needs, and find you the right kind of support. 

They’re free, confidential, last around 25 minutes, and can take place by phone or in person.

What is covered in an Options Session?

We will take some basic ID details such as name, date of birth, etc.

We will ask you to participate in a short wellbeing questionnaire in order to personalise the suggestions we make to support you.

We will have an informal conversation with you around your current situation

We will make suggestions and offer options to you to explore further.

We will promise to send details of the options discussed within the following 7 days of the session – using your preferred method of communication – letter or email [With emails please look in your junk box as often Ox Mind emails end up here!]

We will talk about “next steps” and arrange how we will “follow up” with you.

The Follow Up Process

This is a way for you to still stay connected to Oxfordshire Mind

Approximately 6 weeks after you have undertaken your Options Session with a Wellbeing Worker a member of our Information Service will contact you. [Currently by email or phone]. This is to discuss how things are going for you.

This will be an informal conversation over the phone or if you have selected email – this will be in the form of a link to an on-line questionnaire. The questionnaire covers all aspects detailed below but without interaction with a worker. All responses are read and if support is needed, the worker will contact you via email to offer support.

This will be a chance for both you and the worker to discuss the options that were suggested when you had your session with the Wellbeing Worker.

During the follow up appointment / process the worker will ask you some lifestyle questions to see if any additional support is needed.

They will go over the wellbeing questionnaire to see if there is any further support we can offer.

Finally, they will ask how your experience of Oxfordshire Mind Service was. We value feedback we get from users of our services as this shapes our services for future users. We are always acting on feedback in order to make our services inclusive to all.


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