The Benefits for Better Mental Health team have provided answers to some frequently asked questions to better help your understanding of the service and your benefits needs.

What am I entitled to?

This will all depend on your circumstances there is no straight answer to this please call the information line to book a benefits health check and one of the team will go through this with you.

Can I get an extension to complete my form?

If you are completing a PIP form then yes you can but if it is a Universal credit or ESA form then you wont be able to but you can call them and explain that it may be late due to getting assistance to complete the form.

What do I do if I have not heard back about my PIP form or appeal yet?

You need to contact DWP to get an update as we are unable to say what the delay is at the moment.

My PIP/ESA/UC has been turned down and I don’t agree with what they said about the assessment

Contact us and we can book you an appointment to talk about the appeal process and start the process if needed.


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