Safe Haven (Oxford and Banbury)
Oxford and Banbury Safe Haven offer short-term additional support out of hours for people in Oxfordshire, who are over 18 and experiencing a mental health crisis.
The service is currently offering a mixed model of support (telephone, garden group work and face to face sessions).
Oxford Safe Haven: face coverings are mandatory inside, unless you are exempt from wearing a covering.
Banbury Safe Haven: face coverings are recommended but not mandatory.
Banbury and Oxford Safe Haven are open on Friday, Saturday, Sunday & Monday from 6pm until 10pm – if you need support please call or email ahead using following referral details (open from 5pm, last entry 9pm.)
We are providing confidential support face to face or over the phone to anyone who is struggling to cope in the evenings and weekend
Friday, Saturday, Sunday and Monday 6pm-10pm
Please call us on the day we are open from 5pm to 9pm and we will book you a 20-minute appointment later that evening
BANBURY 01295 270004
We currently offer support over the phone and face to face.
If you would like to attend face to face we will ask you to confirm that you do not have any symptoms of flu and that you do not have any physical conditions making you more vulnerable to COVID-19. All our appointments are time limited and after explaining the service, and confidentiality you will be offered 20-minute support session.
Our 1 to 1 support can focus on supporting you in mental health crisis through exploring coping strategies, adjusting to the new situation, planning for safety and exploring additional support. We can also focus on things that you enjoy and explore a variety of distraction techniques.
We cannot provide an ongoing support or therapy and will not be asking you about your past experiences, we will ask you to only focus on your experience of crisis here and now.
On your first contact with us we will:
– Explain the service to you to ensure this is what could be helpful to you
– Ask you to provide a name, date of birth and your contact details so we can call you back
– Agree time for your appointment
“Before coming here I was planning to take an overdose. I came here instead and now I am leaving, I feel less like taking an overdose and OK to go home.”Safe Haven service user
“Safe Haven provides a unique service to which the emergency department can direct patients who are experiencing mental health crises without physical needs? It is especially valuable for individuals who frequently attend our department after hours, when other services are unavailable. By accessing Safe Haven in the case of future crises, they are able to get appropriate support based in the community. The opportunities provided by this service benefits patients as well as healthcare providers.”Dr Deon Louw, Locum Consultant in Emergency Medicine Emergency Department Lead for Mental Health, JR Hospital
Banbury Safe Haven offers short-term additional support out of hours for people in Oxfordshire, who are over 18 and experiencing a mental health crisis.
We offer an alternative to A&E for people who don’t have urgent medical needs, and who can keep themselves safe whilst at Banbury Safe Haven. We provide a welcoming space, crisis planning support, space to be with others, a quiet room and friendly staff who are always on hand.
It’s located at the The Banbury Wellbeing Hub, Britannia Road, Banbury, OX16 5DN, and is open on Friday, Saturday, Sunday & Monday from 6pm until 10pm – if you need support please call ahead using the referral line (open from 5pm, last entry 9pm.)
Phone: 01295 270004 and 07851 246546
Who is the service for?
Banbury Safe Haven is a space to support:
• Oxfordshire residents over 18 who are experiencing a mental health crisis who wish to access support, and could benefit from a supportive, non-clinical environment out of hours
• People who historically may have attended the emergency department, in the absence of other options for accessing assessment, support and safety
• People who may be at risk of self-harm or suicide, but no immediate risk to themselves or others, and want to engage in safety planning.
Unfortunately, we won’t be able to support you if you:
• Are younger than 18 years, or living outside of Oxfordshire
• Present an immediate risk to themselves or others
• Are likely to be disruptive or aggressive in an informal social environment
• Need immediate medical treatment
• Are significantly intoxicated with alcohol or drugs on arrival.