Information Service Worker

Interview date: Monday, December 2, 2019

Closing date: Monday, November 25, 2019

About Oxfordshire Mind

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever. Our work includes:

  • The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
  • The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
  • The Oxfordshire Mind Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:
    • Several Wellbeing Centres throughout the county
    • Public Wellbeing & Information Services
    • Physical Activity and Wellbeing
    • Benefits for Better Mental Health, a welfare benefits advice service
    • Volunteering and Peer Support Opportunities
  • Raising awareness and campaigning activity.

We employ over 100 staff and operate in 28 locations around the county.

  • Hours: 37 Hours per weekfixed term until 31 March 2020
  • Salary:  £21, 166 per annum, pro rata (11-18 NJC Salary Scale)
  • Holidays: 28 days per annum, plus bank holidays
  • Probationary Period: 6 Months
  • Pension: Auto-enrolment scheme in place
  • Place of work:  Oxfordshire Mind Central Office – Osney Mead, Oxford

Purpose of the Job

This post holder will:

The Information Service is a key function of the Wellbeing Service (WBS) and includes:

· Provision of Information to individuals, third parties and partner organisations

· Information Line

· Options Sessions

· Active Monitoring

The purpose of the role will be to:

Work across the WBS to ensure that service users experience a seamless receipt of Information Services

Undertake and record ‘Monthly Review’ telephone conversations with all service users accessing the Options sessions of the Information Service.

Maintaining the Information Service databases and to the capture, interrogation and reporting of Information Service data for contract purposes

Further information

For more information, please see the job description:

How to Apply

You must complete a personal details form, and application form (C.V.s are NOT acceptable).  We would also be grateful if you could fill out an equal opportunities monitoring form. These forms are linked below.

VERY IMPORTANT:  Applicants should structure their ‘General Information’ by responding to each of the points listed in the Person Specification / Selection Criteria.  The shortlisting panel make their decisions based on this information and no assumptions about your skills or experience will be made. CVs will not be accepted.

Email applications to or send them to Oxfordshire Mind, 2 Kings Meadow, Osney Mead, Oxford OX2 0DP.

Where possible we will confirm whether your application has been successful via email. If you do not have an email address, kindly forward a stamped addressed envelope for your reply.


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